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How the Purchase Process Works

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At poiima-eu.com, we deliver carefully selected products directly from Türkiye to customers across Europe.
Below you can find a step-by-step explanation of how the ordering process works.

1. Browse and Choose Your Product

Explore our collection and choose the product you would like to purchase.

Each product page includes:

  • Detailed product description

  • Product photos

  • Price information

Once you have selected your product, simply click “Add to Cart.”

2. Review Your Cart

After adding products to your cart, you can review your order.

At this stage you can:

  • Adjust product quantities

  • Remove items from your cart

  • View the total price of your order

When you are ready, click “Checkout” to proceed.

3. Enter Shipping Information

To ensure smooth delivery, please enter your shipping details carefully.

Required information includes:

  • Full name

  • Delivery address

  • Postal code

  • City and country

  • Phone number

  • Email address

This information is used only for order processing and delivery purposes.

4. Secure Payment

To ensure a safe shopping experience, all payments on poiima-eu.com are processed securely through Wix Payments.

All transactions are handled using encrypted and secure payment systems, ensuring that your payment details remain protected.

Accepted payment methods may include:

  • Credit cards

  • Debit cards

  • Other secure online payment methods available in your region

Your payment information is never stored or shared with third parties.

In exceptional situations such as non-delivery of the order or loss during the shipping process, refund requests will be reviewed and processed accordingly when applicable.

Buyer Protection

At poiima-eu.com, we are committed to providing a safe and reliable shopping experience.
All purchases are protected by our payment security and delivery protection policy.

You may contact our support team if any of the following situations occur:

  • The product is not delivered

  • The shipment is lost during transportation

  • The product arrives seriously damaged

In such cases, our support team will investigate the issue and, when appropriate, provide a replacement shipment or a refund.

5. Order Confirmation

Once your payment is successfully completed:

  • You will receive an order confirmation email

  • Your order will be prepared for shipment from our warehouse in Türkiye

The confirmation email includes:

  • Order number

  • Purchased items

  • Shipping address

  • Payment confirmation

6. Order Processing

Orders are typically processed within 1–3 business days.

During this time we:

  • Prepare your items

  • Perform quality control checks

  • Carefully package your order

Once the order has been shipped, you will receive a tracking number via email so you can follow your shipment.

7. International Shipping

Your order will be shipped from Türkiye to your address in Europe.

Estimated delivery time:

5–10 business days depending on the destination country.

We work with trusted international logistics partners, and shipments are handled by global carriers such as FedEx and DHL.

This ensures that your order is delivered safely, quickly, and with full tracking capability.

Delivery times may vary depending on:

  • Customs procedures

  • Public holidays

  • Seasonal shipping volumes

8. Customs and Import Duties

Since orders are shipped internationally, customs procedures may apply depending on the destination country.

Additional charges such as:

  • Import duties

  • Local taxes (including VAT)

  • Customs handling fees

may be determined by the local authorities of the destination country and are the responsibility of the customer.

9. Delivery

When your package arrives in your country, it will be delivered to the address you provided during checkout.

If you are not available at the time of delivery, the carrier may:

  • Attempt redelivery

  • Leave a delivery notice

  • Redirect the package to a nearby pickup point

10. Returns and Customer Support

If you experience any issues with your order, our customer support team will be happy to assist you.

You can contact us for:

  • Return requests

  • Exchange requests

  • Delivery issues

  • Product-related questions

Simply reach us through the Contact page on poiima-eu.com.

Our goal is to provide customers across Europe with a transparent, reliable, and convenient shopping experience.

Thank you for choosing poiima-eu.com.

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